Terms & Conditions

Introduction

Welcome to Grand Shades. These Terms and Conditions outline the rules and regulations for the use of Grand Shades' website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Grand Shades' website if you do not accept all of the terms and conditions stated on this page.

​

Definitions

• "Customer" refers to the person or entity purchasing goods or services from Grand Shades.

• "Goods" refers to all products offered by Grand Shades, including but not limited to blinds, curtains, shutters, and awnings.

• "Services" refers to consultation, measurement, and installation services provided by Grand Shades.

 

Acceptance of Orders

Orders are subject to acceptance by Grand Shades and may be declined at our discretion, including in cases where there are errors in product descriptions or pricing.

 

Pricing and Payment

All prices are in Australian dollars and include GST. Grand Shades reserves the right to change prices without notice. Payment must be made in full prior to the delivery of goods or completion of services.

 

Delivery and Installation

Delivery times are estimates only and may vary. Grand Shades is not liable for any delays in delivery. Installation services will be scheduled at a mutually agreed time. The customer must ensure that the installation site is accessible and safe for our team to carry out their work.

 

Warranty and Returns

Grand Shades' goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Limitations of Liability

To the extent permitted by law, Grand Shades is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our goods or services.

 

Privacy Policy

Grand Shades respects your privacy and is committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data.

 

Changes to Terms and Conditions

Grand Shades reserves the right to amend these Terms and Conditions at any time. Your continued use of the website following any changes will indicate your acceptance of the new terms.

 

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

 

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at info@grandshades.com.au

​

​

Warranty and Returns Detailed Clause

1. Australian Consumer Law Compliance: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Warranty Period: Grand Shades offers a 12 month warranty on all its products. This warranty covers manufacturing defects and faults in materials.

3. Claim Process: To make a warranty claim, please contact us at [Contact Information] with your proof of purchase and details of the defect. Grand Shades will assess the claim and respond within a reasonable timeframe.

4. Exclusions: The warranty does not cover:

   • Damage caused by improper installation, misuse, or neglect.

   • Normal wear and tear, including fading or discolouration from exposure to sunlight.

   • Damage caused by events beyond our control, such as fire, flood, or acts of God.